Agent · Complete tasks
AI agents converse, capture requests and perform authorised steps in connected systems, such as answering questions, qualifying leads or coordinating appointments.
Skyclar CX
AI that gets work done.
From contact to resolution.
We connect AI agents, live assistance, analysis and coaching into complete solutions for customer service and sales. From first contact and actions in your systems to handover to your team, with setup, integration and operational support.
Capabilities
One connected process for service and sales.
A useful answer is the starting point. What follows matters: checking data, processing requests, using knowledge and handing over with context. We connect these steps with suitable AI modules and your team.
Assist · Support people
Provide relevant knowledge during a contact, prepare responses and summarise conversations, supporting staff at the point they need it.
Analyze · Understand quality
Evaluate authorised interactions against agreed criteria. Identify topics, recurring issues, quality gaps and opportunities for improvement.
Coach · Develop skills
Practise conversations and turn specific feedback into development. Create a shared basis for onboarding, individual practice and team management.
Connect channels and systems
Connect voice, chat, email and other agreed channels with knowledge, CRM and operational systems, carrying context into the next step.
Set up, test and operate
Model use cases, connect integrations and test handovers. Review, refine and gradually extend the solution to additional customer processes.
Working together
Clear on the goal.
Specific about the next step.
- 01
Understand the process
Map contact reasons, systems and responsibilities.
- 02
Connect the solution
Set up knowledge, channels, AI modules and human handovers.
- 03
Validate in a pilot
Test answers, actions, exceptions and quality within the agreed scope.
- 04
Improve in operation
Monitor outcomes and improve the solution deliberately.
Glinsen Dialog connects Agent, Assist, Analyze and Coach. Start with one process and add modules over time. Authorised AI actions and handover rules are agreed before launch.
IN PRACTICE
Putting the solution
into practice.
A relevant use case for Skyclar CX.
Skyclar CXIllustrative use case
Customer service · AI and people
Move a customer request forward.
- The challenge
- Recurring enquiries occupy the service team. Customers repeat their request whenever a conversation changes channel or moves to another team member.
- The approach
- An AI agent captures the request, uses approved knowledge and performs permitted system actions. Assist supports staff, while complex cases are transferred with context.
- The intended outcome
- A connected service workflow that preserves information and makes ownership of the next step clear.
PLANNING YOUR PROJECT
Is this right
for your project?
What do you need to achieve, what is already in place and what output does your team need? These questions define a useful starting point.
Start with a specific customer request
Skyclar CX supports businesses seeking a better way to handle recurring service or sales requests. A useful starting point is a bounded workflow, such as providing information, capturing an enquiry or preparing a callback. We examine the whole sequence: where information comes from, what action follows and when a person becomes involved. This establishes whether an AI agent, staff assistance or an improved knowledge base is the most useful first step. The project begins with a task that can be tested clearly.
Test knowledge, actions and handovers
A useful answer does not necessarily complete a request. We therefore review knowledge sources and permitted actions separately. An agent might explain a situation while being allowed to make a change only after a defined identity check. If information is missing, the workflow needs to ask for it or pass the case to the team. Required interfaces and permitted data transfers are clarified before setup. Scope and effort depend on your existing systems and processes, rather than an assumption that every integration is immediately available.
Evaluate quality against real tasks
For a pilot, we agree representative cases, difficult variations and clear stop or handover points. Assessment may cover factual accuracy, complete records and successful transfer of a case. Analyze and Coach can support subsequent evaluation and team development. Additional use cases are introduced progressively so changes remain understandable. For the first discussion, bring common contact reasons, existing scripts, the systems in use and the quality problems your team encounters. These inputs help distinguish a useful automation opportunity from a process that first needs clarification.
The next step
Our first conversation establishes the scope of your project. You do not need a finished specification. A short description of the task, a preferred timeframe and the question currently holding you back are useful starting points. We can then decide whether an assessment, workshop, specific enquiry or pilot is appropriate. A proposal sets out the agreed scope, the input required from your team and the next steps. Decisions about extending the work are based on what we learn, keeping the initial engagement focused and understandable.
Good to know
The right questions.
A clear starting point.
Does this also support sales?
Yes. Alongside service, AI agents and assistance can qualify enquiries, coordinate appointments and support sales teams. Analysis and coaching benefit both functions.
Do we need to replace our systems?
We first assess how existing knowledge, CRM and other systems can connect. Suitable interfaces and the actual integration scope are agreed for your project.
What happens when AI cannot resolve a request?
We define clarification, stop and handover rules. Depending on service hours, the request is passed to staff with context or prepared for a callback. These exception paths are tested during the pilot.
How is quality checked before launch?
We assemble typical and difficult cases together. Checks cover factual responses, permitted actions, records and handovers. Additional use cases follow once the agreed workflow has been validated.
What determines the cost?
Costs depend on the agreed assessment and setup, services or modules, interfaces and ongoing support. After clarifying your needs, we provide a proposal covering the specific scope and commercial terms.
How soon can we start?
Timing depends on scope, available information and required approvals. The first conversation defines a practical starting point. We then align preparation, the schedule and the input needed from your team.
Skyclar CX
What would you like
to move forward?
Tell us about your challenge. Together we will find the right starting point.
Discuss your project hello@skyclar.com